Chris O’Connor brings over 25 years of industry experience, including six years at JPMorgan. As a member of the Operations Relationship Management team, Chris is responsible for client experience initiatives across Markets and PFS for ICM clients, with a focus on driving client satisfaction through the use of metrics to define a successful model. Previously at JPMorgan, Chris managed the Prime Finance business globally and oversaw Derivative Marketing Support, which included global client onboarding and support across multiple touch points within the firm. Prior to joining JPMorgan, Chris held positions at Credit Suisse and Donaldson, Lufkin & Jenrette. Chris is a leader of the Military Connected Mentoring Circles Program and serves as the global lead for the Analyst and Associate Mentoring Program. He is also actively involved in philanthropic initiatives, including the Tunnel to Towers Foundation.